Quality » Customer Satisfaction
The main objective of Sensient Fragrances' Quality Management System is to obtain complete customers' satisfaction.
This goal is achieved through the following planned actions and procedures:
- Prevention of Non-Conformities and implementation of Corrective and/or Preventive Actions
- Detection of processes or products that do not meet the specified requirements and implementation Corrective Actions
- Continuous quality improvement
- Demonstration that the quality requirements are met
- Yearly Evaluation of Customer Satisfaction via external consultancy
These all help Sensient Fragrances to improve the level of services, enabling us to be proactive to customers' needs, and making it one of the most flexible, fast and competitive fragrance companies in the world.